Terms and Conditions
Terms and Conditions at MOVV ApS
General Information
MOVV ApS
Blokvej 4E
6760 Ribe
CVR No.: 44766892
Email: hello@movv.dk
Prices
At MOVV ApS, all prices are in Danish kroner (DKK) and include VAT and taxes. We reserve the right to change prices without prior notice. We are not responsible for items that are out of stock.
Payment
MOVV ApS accepts payment via Dankort, VISA, VISA Electron, Mastercard, and MobilePay. Payment will only be withdrawn from your account when the item is dispatched. All amounts are in DKK, including VAT and taxes. We are not responsible for price errors or sold-out/discontinued items.
Delivery
MOVV ApS strives to ship orders placed before 5 PM on the same day. Orders placed afterward are shipped the next business day.
We ship throughout Denmark, with shipping rates starting at DKK 50. Items will be delivered to the shipping address specified in the order. We do not deliver outside Denmark, nor to the Faroe Islands or Greenland.
Your items are shipped with Post Nord or GLS.
Note: If there is no space at the pickup location, the package will be moved to the nearest location, and you will be notified. For any issues, please contact customer service.
Deliveries are made on business days. Your item will be delivered 1-3 business days after ordering.
Certain items have specific delivery terms, which will be stated before purchase.
Warranty
There is a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty covers material and/or manufacturing defects. You may have the item repaired, replaced, refunded, or receive a price reduction, depending on the situation. The warranty does not cover damage due to improper handling or normal wear and tear. Claims must be submitted within a “reasonable time” after discovering the defect.
For returns, claims, and exercising the right of withdrawal, send to:
MOVV ApS
Blokvej 4E
6760 Ribe
COD shipments are not accepted.
Refunds
If a refund is necessary, please provide your bank account details (reg. number and account number) for the refund transfer. This information is not sensitive and will only be used to process the refund.
Right of Withdrawal
A 14-day full return policy applies to items purchased on our webshop.
The period is counted from the day:
- You receive the order.
- You receive the last item if your order includes multiple items delivered separately or in installments.
- You receive the last batch or part of an order for items consisting of multiple parts.
- You receive the first item in a regular delivery agreement over a specified period.
Return shipping costs are your responsibility. Withdrawal must be notified to us within 14 days of purchase, and the item must be returned within 14 days from the date of withdrawal notification. Notify us via email at hello@movv.dk. The notification must clearly state your intent to exercise the right of withdrawal.
If you wish to return the item, contact us at hello@movv.dk and we will find a solution together and send it to:
MOVV ApS
Blokvej 4E
6760 Ribe
Simply refusing delivery does not constitute a valid withdrawal without clear notification.
Privacy Policy
To make an agreement with us and shop on our website, we need the following information:
- Name
- Address
- Telephone number
- Email address
- Information about your purchases
We process your personal information to deliver the item to you and handle inquiries regarding your purchase. Processing is done per our privacy policy for MOVV ApS, where you can read more about data handling, deletion, and your rights.
Complaints – Overview and Links
If you have a complaint about a product purchased from our webshop, it can be submitted to:
The Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are an EU resident outside Denmark, you can file a complaint on the EU Commission's online complaint platform at: http://ec.europa.eu/consumers/odr/
When filing a complaint, provide our email address: hello@movv.dk